Digital Service Delivery for Leaders and

Radically different approaches to digital government are being pursued across the world, from Elon Musk’s “Department of Government Efficiency” (DOGE) to the UK’s Government Digital Service. But one thing remains true: most public institutions are struggling to keep pace with technological change. This challenge is creating a crisis of confidence in large institutions and hampering the implementation of policies we need to move our world forward. 

This course will study these varied approaches to digital government while equipping the next generation of leaders and public policy officials with tools to reform our institutions and deliver policy and digital services that improve outcomes, increase program efficiency, and delight the people that have to use them in the process.

No tech background? No problem. We will cover the fundamentals of digital service design and unpack important concepts like agile development, user-centered design, and iterative testing and learn how to incorporate them into policy work.